FAQs - Merchants
Getting Started
What is Kuji?
Kuji gamifies the shopping experience by enabling stores to offer 'win your purchase' giveaways. We capture browsing customers with a unique promotion, generating warm leads and increasing converted carts for merchants. Customers have a 1-in-50 chance to win their purchase or receive an instant discount. Kuji synchronizes with Klaviyo for ongoing communication with your growing customer base.
Is Kuji easy to install?
Yes—installation takes under 2 minutes without any code in most cases. The process is simple:
Download the Kuji app from the Shopify App Store
- Enable the Kuji app (Shopify security feature)
- Select a discount you wish to offer (fixed or variable)
- Add your brand's assets (images)
- Add the 'Kuji Product Page Button' block to your current theme
- Switch it live and start seeing results immediately
If you prefer, Kuji's support team can install it for you at no cost after you enable the app.
Technical Compatibility
Do I need to edit my theme code for Kuji to work?
No additional code is needed for any Online Store 2.0 themes. All Kuji requires is for you to add the 'Kuji Product Page Button' block in the buy button section of your product page. Only a small snippet of code is needed for most legacy themes. This code can be found in the settings section of the Kuji app merchant panel.
Does Kuji work with all Shopify themes?
Yes. Kuji is compatible with all Online Store 2.0 themes and most legacy themes. Kuji's support team can install
it for you at no cost.
Does Kuji work with cart drawers and AJAX carts?
Yes—Kuji works seamlessly with most cart drawers, pop-out carts, and AJAX cart systems once the snippet code is placed correctly. Themes like Motion, Impulse, Prestige, and Empire are fully supported.
What if my theme is heavily customized?
Kuji works with custom themes as well. If your cart layout is unique, the Kuji team can assist with button placement or handle the installation for you.
Can Kuji conflict with other cart apps?
Kuji is lightweight and plays well with upsell apps, bundle apps, free shipping bars, cart progress bars, and cart optimizers. If another app requires the exact same placement, Kuji can be easily repositioned.
Will Kuji slow down my site?
No. Kuji is fully optimized, async-loaded, and extremely lightweight. It won't affect page speed or Core Web Vitals.
Pricing & Scale
What happens when someone wins a cart?
Kuji will pay you directly into your chosen bank account.
Is there a free plan?
Yes. Kuji offers a free plan with core features, perfect for testing or smaller stores. The Pro plan unlocks advanced rewards, analytics, custom probabilities, and premium features.
Can Kuji scale with high traffic or big sale events?
Absolutely. Kuji is built for peak load scenarios like Black Friday, handling thousands of active sessions without slowing or failing.
Troubleshooting & Support
Will Kuji affect my theme styling?
No. Kuji's styling is isolated, so it doesn't override fonts or layout. You control the look and feel of Kuji through customization options.
What if Kuji doesn't appear after installation?
This typically means one of three simple issues:
- You forgot to turn Kuji 'LIVE' in the app settings
- You forgot to switch Kuji's 'App Embed' to active
- You hid the Kuji button in the theme customizer on the product page
Either you or our support team can fix this quickly—most cases are resolved in minutes.
Who can help me if I get stuck?
Kuji offers fast, friendly support with:
- Application onboarding help
- Custom theme adjustments
- Optimization recommendations
- Troubleshooting assistance
Most issues are resolved same-day.